Review of SAS flight from London to Copenhagen in Economy

SAS

SK - SAS

Flight taken on 18 February 2026
SK500
09:12 01h 21m 11:33
Model Airbus A320
Class Economy
Seat 16A
jameswarrenoliver
251 · 33 · 1 · 9

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Our journey over to Copenhagen today starts at Heathrow's Terminal 2.


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I do feel like I live here, I've departed from Heathrow so many times in the last 12 months.


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SAS Scandinavian Airlines use Zone C inside Terminal 2 and this is where you can find their check-in desks.


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There's self-service check-in kiosks available…


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…or you can speak to an old fashioned human at the manned desks, if you'd prefer!


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I dropped into Pret A Manger for a quick orange juice. The prices they charge are astronomical.


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So used my Priority Pass and grabbed a juice in the Plaza Premium Lounge. As far as Plaza Premium Lounges go, it's not all bad. Beats paying nearly £5 for a bottle of orange juice!


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Hydration secured!


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I passed on any food as I had pre-ordered SAS's on-board breakfast box. Let's see what this looks like later…


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I also paid an extra fee of £25.30 to secure the seat next to me. I'd done this way in advance but the flight ended only being around 35% full. So it turns out this was a pointless move.


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After a quick hydration stop off in the Plaza Premium lounge, I headed to the gate in order to board my flight over to Copenhagen. Today, we were departing from the B gates.


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Everything was looking pretty rosey. It was very quiet, boarding was efficient and we called to board at our leisure.


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And here's our aircraft flying us up to Copenhagen this morning, this Airbus A320, operated by SAS Connect.


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It was also in the older livery, too!


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SAS economy is laid out in a 3/3 configuration.


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And here are my seats, both 16A and 16, the window and middle.


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Legroom was average and comfortable.


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But then, a slight snag. An announcement from the flight deck to say that we had a small issue with one of the on-board computers. The Captain anticipated this would be resolved in around 15-20 minutes.


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The fix didn't work so they had to do a hard reset and turn off the APU, meaning we were in the dark for a while. It was quite amusing and nobody could knock the regular communication and updates from both the cabin and flight crews.


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There was some concern over flying with the computer deactivated. Not for safety reasons, but regulatory reasons. The Captain wanted to gain assurance from Head Office to ensure it was "legal to fly" and as such, his license wouldn't be in trouble! (No complaints with this at all).


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After some great teamwork by the flight and engineering crew, we finally got the all clear to depart, just over 3 hours behind schedule. Considering I had a connecting flight in Copenhagen, I was, let's just say, sweating a bit!


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As we pushed back, we caught a glimpse of the Concorde. It does feel ever so slightly wasted just being parked up there. 


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And then we were away, and I can't tell you how happy this made me!


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Not to mention experiencing poor mans business class!


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Then, my breakfast was served in this SAS-branded cardboard box.


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Inside, a natural yoghurt, granola with a dehydrated blackberry, a cardboard bottle of Froosh juice (this was excellent!) and a square cardboard box full of continental items.


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There were two thick slices of cheese, ham, lettuce and tomatoes.


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And it was served with two slices of toast and Lurpak Danish butter.


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The crew also gave me a second orange juice from the trolley at no charge, and also a black coffee with sugar.


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And that was pretty much it. We got some awesome views on approach to Copenhagen. I always think it looks so magical from this altitude.


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Denmark truly is a magical country!


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And that's it, we were down, just over 3 hours behind schedule. Normally, I'd be very frustrated HOWEVER, SAS showed that when delays are dealt with properly, with care, regular communication and compassion, passengers respond well and a negative turns into a positive.


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I'd definitely return to SAS - seems like a well-oiled machine. Thanks, as always, for reading/watching.

Display all

Product ratings

Airline

SAS 8.9

  • Cabin8.5 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi8.0 / 10
  • Meal/catering9.0 / 10
Lounge

Independent Servisair/Globe Ground 8.3

  • Comfort8.5 / 10
  • Meal/catering8.0 / 10
  • Entertainment/wifi8.0 / 10
  • Services8.5 / 10
Departure airport

London - LHR8.9

  • Efficiency8.5 / 10
  • Access9.0 / 10
  • Services9.0 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Copenhagen - CPH9.8

  • Efficiency10.0 / 10
  • Access9.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10

Conclusion

A mechanical issue linked to a computer failure delayed our departure by just over two hours. However, what stood out wasn’t the delay itself, but how it was handled. The Captain and cabin crew provided consistent, transparent updates throughout, turning what could have been a frustrating experience into a lesson in how communication can completely reshape passenger perception.

With a light load on board and a comfortable short-haul cabin, this review looks at the full experience, from ground handling at Heathrow to arrival in Copenhagen, and asks an important question: when things go wrong, does good service make all the difference?

Join me as I break down the onboard comfort, service, value, and whether or not I’d choose SAS again...

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Comments (1)

  • Nice report, thanks for sharing! I'm somewhat interested to see if SAS will move over from Terminal 2 to Terminal 4 to join Air France & KLM?

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