Review of LATAM flight from Sao Paulo to Santiago in Economy

LAN

LA - LATAM

Flight taken on 31 March 2026
LA713
10:14 03h 14m 13:28
Model Boeing 787-9
Class Economy
Seat 12A
jameswarrenoliver
34 · 41 · 0 · 2

photo screenshot-2026-06-14-at-161214

Welcome to this week's report. We stayed at the Comfort Hotel Guarulhos, which lies directly under the flight path to one of it's busiest runways. As cool as this was, it's safe to say we didn't get much sleep.


photo screenshot-2026-06-14-at-161231

On the way in near our hotel, this Cessna was wedged on a lamppost. Anymore info on this?


photo screenshot-2026-06-14-at-161247

Anyhow, we arrived at Terminal 3. Definitely leave yourself enough time in a morning as the roads around Saõ Paulo International Airport get very busy!


photo screenshot-2026-06-14-at-161254

LATAM base themselves in check-in Zone F.


photo screenshot-2026-06-14-at-161302

There are no manned check-in desks, or at least they weren't on the day we departed. Everything is self-service, with the assistance of a few LATAM staff members standing around. You do it all yourself on this little kiosk.


photo screenshot-2026-06-14-at-161318

You then tag, scan and deposit your bag yourself into the system. It all feels a bit futuristic!


photo screenshot-2026-06-14-at-161350

Our departure had been delayed but I take my hat off to LATAM…


photo screenshot-2026-06-14-at-161201

Their communication was excellent and we received both an email and a text via WhatsApp the evening before, informing us of the delay.


photo screenshot-2026-06-14-at-161411

It was then time for us to head through security and into departures.


photo screenshot-2026-06-14-at-161419

The nominated Priority Pass lounge of choice today is the Espaço Banco Safra, and it's located upstairs post security.


photo screenshot-2026-06-14-at-161436

It's actually really big and all open plan. There's lots of seating options available.


photo screenshot-2026-06-14-at-161652

Some of the breakfast items were interesting… Buttery mashed cassava anyone?


photo screenshot-2026-06-14-at-161723

Here's our aircraft taking us over to Chile today. It was delivered to LAN in March 2016 and then LATAM Airlines in May 2016.


photo screenshot-2026-06-14-at-161845

Suddenly, the heavens opened and we began boarding the aircraft.


photo screenshot-2026-06-14-at-161856

We were sitting on the Row 12 bulkhead in the A/B seats in what LATAM market as "Exclusivo+".


photo screenshot-2026-06-14-at-161913

The seats were actually super comfortable and the headrest was very soft and plush.


photo screenshot-2026-06-14-at-161927

There was also a red LATAM branded soft blanket, a small pillow and a pair of headphones on our seat waiting for us. Not bad for a journey a little north of 3 hours in length.


photo screenshot-2026-06-14-at-161938

The headphones were very reminiscent of those old-school PC ones you used to be able to buy!


photo screenshot-2026-06-14-at-162009

Legroom was good and it didn't at all feel cramped on Row 12.


photo screenshot-2026-06-14-at-162023

Exclusivo+ seats also benefit from dedicated overhead storage lockers.


photo screenshot-2026-06-14-at-162131

The rear cabin was also really empty!


photo screenshot-2026-06-14-at-162144

I love how LATAM put a 787 Dreamliner on a route of this length. It actually flies in from Madrid on a daily basis before continuing on to Santiago.


photo screenshot-2026-06-14-at-162216

The rain then stopped and we started to taxi out to take-off.


photo screenshot-2026-06-14-at-162239

And with that, we were airborne. Albeit behind schedule!


photo screenshot-2026-06-14-at-162302

Not too long into the cruise and I'd been caught drifting off by the husband. A testament to how comfy these seats are I guess!


photo screenshot-2026-06-14-at-162318

The views en-route were magnificent too, with real clear sights down below.


photo screenshot-2026-06-14-at-162328

Lunch was then served, I was surprised LATAM offered anything on a route this short.


photo screenshot-2026-06-14-at-162344

It was a cheese, tomato and either courgette or pickle panini. It was really tasty.


photo screenshot-2026-06-14-at-162354

On the left was a slightly warmed citrus and vanilla cake. Another nice touch!


photo screenshot-2026-06-14-at-162408

There was also a small rectangular pot with a fresh fruit salad inside. It was at the perfect temperature and not frozen at all.


photo screenshot-2026-06-14-at-162438

My drink of choice: fresh peach juice. It was absolutely delicious!


photo screenshot-2026-06-14-at-162501

The IFE is stored in the arm of the seat and was available to use throughout the duration of the journey.


photo screenshot-2026-06-14-at-162512

I put on my favourite in-flight entertainment though!


photo screenshot-2026-06-14-at-162523

The crew then dimmed the lights around an hour in, with most passengers choosing to catch a bit of sleep.


photo screenshot-2026-06-14-at-162548

Me included!!


photo screenshot-2026-06-14-at-162607

The seatbelt sign then came on with the Captain warning we were about to cross the Andes mountains and as such, it might get a little bit turbulent.


photo screenshot-2026-06-14-at-162628

The views were phenomenal.


photo screenshot-2026-06-14-at-162644

And yes, it did get a bit turbulent. But my oh my, was it worth it for these beautiful views!


photo screenshot-2026-06-14-at-162651

We then banked out of the Andes mountain range and descended towards Santiago.


photo screenshot-2026-06-14-at-162703

A great flight (minus the delay) and I wouldn't hesitate to choose LATAM again in the future.


photo screenshot-2026-06-14-at-162718

Hope you enjoyed a look into LATAM's GRU-SCL routing in Economy. The full video is published above and as always, I'll see you next week.

Display all

Product ratings

Airline

LATAM 9.4

  • Cabin8.5 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi9.0 / 10
  • Meal/catering10.0 / 10
Lounge

Espaço Banco Safra8.4

  • Comfort8.0 / 10
  • Meal/catering7.5 / 10
  • Entertainment/wifi9.0 / 10
  • Services9.0 / 10
Departure airport

Sao Paulo - GRU9.3

  • Efficiency9.0 / 10
  • Access9.0 / 10
  • Services9.0 / 10
  • Cleanliness10.0 / 10
Arrival Airport

Santiago - SCL9.3

  • Efficiency9.0 / 10
  • Access9.5 / 10
  • Services8.5 / 10
  • Cleanliness10.0 / 10

Conclusion

We're back in Brazil and in this video, I take you onboard LATAM's Boeing 787-9 Dreamliner for a widebody flight from São Paulo to Santiago, a journey of just a few hours, but one that promises a long-haul experience on a short-haul route.

From check-in to boarding, and of course the full onboard experience, I’ll show you exactly what it’s like flying LATAM’s Dreamliner in economy including the seat, legroom, inflight entertainment, and the all-important meal service. There’s a lot to like here… great service, solid catering, and the comfort of a widebody really does make a difference. But it’s not without its issues with delays and confusing communication along the way, including a vast array of different departure and boarding times.

So, is this one of the best ways to fly across South America? And does the Dreamliner live up to the hype on a short sector?

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

2 Clap

jameswarrenoliver 's latest reviews

Comments (0)

Login to post a comment.
Flight-Report

Ad Blocker Detected

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.

If you enjoy our website, we would greatly appreciate it if you could disable your ad blocker to support us. Thank you for your help and understanding!

How to Allow Flight-Report.com?