Review of SWISS flight from London to Zurich in Economy

SWR

LX - SWISS

Flight taken on 09 November 2025
LX345
06:17 01h 15m 08:32
Class Economy
Seat 15A
jameswarrenoliver
280 · 28 · 0 · 11

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This trip starts with a very frosty and foggy early morning start!


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With our flight departing from London Heathrow's Terminal 2 - the home of Star Alliance airlines.


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The check-in desks are located directly in front of the door as you enter the terminal. You can bag check here for the following airlines and all counters are shared for ease.


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Seems I was too eager though, as security didn't open until 04:00AM on the dot!


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Heathrow had a seasonal spirit about it, including this aptly-coloured Christmas tree.


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Walking to the gate you go past a number of historical moments, including Concorde. What a blast from the past! Do you think we'll ever see supersonic flight again?


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Today, we boarded from Gate B43. These gates are quite a trek from the main terminal area so do ensure you leave yourself plenty of time. The walk took around 15-20 minutes all-in-all but admittedly, I wasn't racing.


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And just as I thought the fog may have lifted, it seemed to have got even worse!


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The aircraft today, this Airbus A320neo (HB-JDK) is nicknamed "Romanshorn".


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My seat for the flight is 15A, directly next to the window on a row of 3. The seating configuration is 3/3.


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The overhead lockers are huge, capable of storing IATA-compliant wheelie cases on the side. Great to see airlines investing in more space for luggage.


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The seat features USB-A and USB-C ports in the footwell so you can charge your devices.


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There's also a rather small drop down tray table.


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Legroom is a little tight but not uncomfortably so.


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Each seat also gets a white SWISS-branded leather headrest.


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The view out my window was obscured by wind, rain and the fog! The usual standard for British winter departures.


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Anyhow, we made it up, pretty much on time!


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And were treated to this beautiful sunrise. One of the best I've witnessed in a while for sure…


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The complimentary service consists of a bottle of SWISS-Valser still water…


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…and a snack-size bar of pure SWISS milk chocolate.


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The rear galley is rather cramped with a side station for the cabin crew to conduct service and two lavatories located to the left of this area.


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The toilets were clean and well-maintained. This is always great to see!


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And hot water was plentiful. Also a rarity!


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The views were great. As I took them in, one of the cabin crew members approached me…


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She gave me this little present of SWISS chocolates to take home to my husband and family. What a lovely touch! I was really taken aback.


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And as the mountains came into view, that signalled our descent into Zürich.


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And we again were treated to nice views. Lovely to see that London wasn't the only area suffering from the "morning fog".


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All in all, a lovely little short haul flight with SWISS. Highly recommend the LHR-ZUR service, great crew and a good, comfortable, well-rounded product. Thanks for reading and watching, as always!

Display all

Product ratings

Airline

SWISS 8.3

  • Cabin9.5 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi5.0 / 10
  • Meal/catering8.5 / 10
Departure airport

London - LHR8.4

  • Efficiency8.0 / 10
  • Access8.0 / 10
  • Services8.5 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Zurich - ZRH10.0

  • Efficiency10.0 / 10
  • Access10.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10

Conclusion

Join me on this short but surprisingly memorable hop from London Heathrow to Zurich with SWISS. What’s normally a routine hour in the air turned into something genuinely special thanks to a warm, attentive crew, a calm and peaceful cabin, and even an unexpected gift!

In this video, I take you through the full experience from boarding to landing and share why this quick sector stood out far more than I expected. Sometimes it’s the small touches that make all the difference, and today SWISS delivered exactly that. Enjoy the journey...

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