Review of American Airlines flight from Chicago to Madrid in Business

AAL

AA - American Airlines

Flight taken on 15 April 2025
AA126
23:32 07h 42m 14:14
Model Boeing 787-8
Class Business
Seat 5A
Sewey135
993 · 16 · 2 · 17

Hi guys, welcome along to another flight review. This one will be taking us from Chicago over to Madrid aboard American Airlines Business Class. We start our journey off at O'Hare Terminal 3, where I'm offered the AA Flagship lounge invite. I've been at this terminal a couple times in the past, but never for flying Flagship Business. AA has rather mixed reviews when it comes to its Business product, and I'm really looking forward to putting it to the test.


photo wechatimg679

The lounge was very packed, with lots of passengers aboard BA's flight over to London which was scheduled to take off in a while. The lounge notably quieted down after that. There was a surprisingly large variety of food at the buffet, I just went with some pasta, shrimp, Korean vermicilli salad, sushi, and some vegetables with my sodas and coffee. I also snatched a quick glass of whisky in hopes of a good night's sleep. They really put in extra effort plating the shrimp in this mini pan thing, but it was rather unpleasant.


photo wechatimg677

Exiting the lounge, I came out to take this gorgeous picture of the tarmac, featuring BA and Aer Lingus in addition to AA on its home turf. Accompanied with the clouds and sunset, it really is an aviation enthusiast's heaven. 


photo 7091754552000_pic

With night dawning, I decided to take a stroll around the terminal. Having experienced the likes of Asian and Middle Eastern carriers, it's hard for the liked of AA or other North American airlines to compete in terms of service. However, I have to admit that AA might have the coolest looking planes out there, this military jet-like grey exterior is just stunning.


photo wechatimg672photo wechatimg674

AA One World Livery


photo 7071754551998_pic

Despite having our scheduled departure time at 22:10, I was surprised to see this big guy parked at our gate only an hour before.


photo 7081754551999_pic

While I can't complain about O'Hare's mighty close-up Terminal windows, I knew AA's infamous lack of on-time departures was about to strike. Aaaaaand, let these pictures explain themselves.
These were actually only two of around six delay texts we received, each pushing the departure time back twenty minutes to half an hour or so. Gave me chance to strike up a nice conversation with another aviation enthusaist!


photo 7061754551997_pic

I was honestly expecting us to spend the night here, but the final text message proved to be it, and we were finally ready to board at around 23:00, an hour past our scheduled departure time.
Here we are, my seat for this trip over to Madrid. 5A was the last seat before the partition, I believe. Waiting on my seat were slippers, bedding, and an amenity kit. The amenity kit was rather basic, eye mask, earplugs, and some socks (if i remember correctly, and maybe a toothbrush too). Credit definitely given to the Bang & Olufsen headphones, among the best out there in any business class. 


photo wechatimg671

I kiceked things off with some water and sparkling wine.


photo wechatimg668

There was space under the IFE screen to store my shoes, and the screen itself was a solid size. I did find it slightly uncomfortable with the massive block to the right of my IFE screen which fits up the seat in front of me, I kept banging my leg against it when trying to walk out to the aisle.


photo wechatimg666

Here was the dinner menu. I had heard great things about AA's signature Ice Cream Sundae, so that was a no-brainer when dessert came around. My apologies in advance for not showing breakfast, I ended up sleeping straight through.


photo wechatimg670

Service quickly began after takeoff, I was offered some nuts and went with a whisky+coke and a ginger ale for my drink.


photo wechatimg664

Dinner came served all in one tray, and honestly this was pretty solid. The salad and starters were rather basic, but the lobster Mac & Cheese accompanied with the sauce really worked well with the braised short rib, well done AA. The only room for improvement was that the 'lobster' Mac & Cheese was very greasy, from this picture looks like it's swimming in oil. I ended up having to dampen my napkins to drench out some of the oil, but the short rib was very tender and after some dampening, so was the pasta:). I use 'lobster' very loosely, I think there might have been two mini pieces of it.


photo wechatimg658

Maybe it was all the alcohol talking, or just the little kid in me, I was ecstatic about dessert. 'it has to be the ice cream doesn't it', was the response I gave to my purser when asked. 
Ice cream sundaes always hit the spot. No more need be said.

There was wifi available for purchase, but I opted out since planned on being asleep for the most part.


photo wechatimg663

My apologies for not getting any shots of the layflat bed, I straight up passed out after dessert. The seat lies flat as any other long-haul business class would, but there's no mattress so the surface was rather rough and quite bumpy. AA does provide a comfortable duvet and nice large pillow, nothing spectacular, however.

When we were nearing descent, something interesting happened. There were 4-5 people lining up for each of the two lavatories near my seat, so I headed over to the front toilet. I was stopped by a flight attendant who informed me that the pilot had booked to use the toilet soon and I needed to head to the back. I hung out to grab some water and asked if I could use it really quickly but again she denied my request. I don't think it's unreasonable for her to deny my request, it was moreso her attitude which bothered me. I strolled to the middle section and waited a good ten minutes before the line cleared up. 

Just curious, is this a normal occurrence? 

We landed in Madrid at 14:14 local time, 49 minutes later than scheduled. We actually made up some good time considering the hour and a half delay. We parked here near an Avianca bird. 


photo wechatimg661
Display all

Product ratings

Airline

American Airlines 7.4

  • Cabin7.5 / 10
  • Cabin crew7.5 / 10
  • Entertainment/wifi8.5 / 10
  • Meal/catering6.0 / 10
Departure airport

Chicago - ORD5.3

  • Efficiency2.0 / 10
  • Access7.0 / 10
  • Services6.0 / 10
  • Cleanliness6.0 / 10
Arrival Airport

Madrid - MAD5.0

  • Efficiency5.0 / 10
  • Access5.0 / 10
  • Services5.0 / 10
  • Cleanliness5.0 / 10

Conclusion

Thanks again for reading. This was my first time aboard AA Business and honestly I was pleasantly surprised. Consider the very mixed reviews they receive, I was expecting a lot worse. I do wish the flight attendant wasn't as impatient as she was, I felt like she was scolding me and was pretty close to raising her voice. But then again, I have never experienced that before, my apologies on my part.
Overall considering the price I paid, the experience wasn't bad. I would say it beats out its codeshare partner of Iberia on this route (and is far cheaper). For a near 8 hour overnight hop, I think I would happily choose AA in the future, especially knowing I'll be travelling on such a beautiful plane.

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

17 Clap

Sewey135 's latest reviews

Comments (2)

  • Thanks for the report. I´m personally a fan of AA business class. I like the seats, the food, the cabin temperature (we never talk about this... ;), well if the FA could be more attentive that would be a very solid product. Maybe one day.

    • Hey! Thanks for the comment. You're right I do recall the temperature being... slightly on the brisk side! Maybe that's just a common thing with US carriers? I remember almost freezing to death on a Delta flight a few years ago.

      I'm curious how their new business class will do, but FA's probably quite some length away from top in the industry.

      Thanks!

Login to post a comment.
Flight-Report

Ad Blocker Detected

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.

If you enjoy our website, we would greatly appreciate it if you could disable your ad blocker to support us. Thank you for your help and understanding!

How to Allow Flight-Report.com?