Review of ITA Airways flight from Madrid to Rome in Economy

ITY

AZ - ITA Airways

Flight taken on 22 July 2022
AZ61
11:35 02h 30m 14:05
Model Airbus A320
Class Economy
Seat
Chibcha
303 · 51 · 6 · 13

INTRODUCTION


Hello amigos,

This is the first part of a FR series of a trip to Greece I took back in the Summer of 2022. 

It turned out that ITA was the cheapest option along with Air Europa (which was flying 787s on the MAD-ATH run), as I have Volare Premium status… I chose ITA, because I wanted to try the "new" Alitalia,  plus it meant more flights (AvGeek logic).


At Madrid-Barajas Adolfo Suarez Intl. Airport


I drove a rideshare car to the airport, it was a pleasant 12 minute drive from my flat.


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The check in hall at T2 is one of the few decent parts of the T123 complex. It is airy and never feels cramped. ITA's check in desks are located at the far end of the hall.


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Once checked in, and through security one is into the "dungeon", a whole different deal from the check in hall.


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We waited for our flight at the AENA Puerta de Alcalá Lounge…it was quite empty


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Our ride arrived, carrying still the defunct Alitalia colours


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So back into the "dungeon"…where a crowd was already gathering


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An odd Airbus amongst 737s…


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Boarding was chaotic, the covid-era back to front boarding was still in place, but in general all boardings with AZ have been chaotic.


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Onboard ITA (or Alitalia?) A320


The cabin remain basically untouched from the previous airline. The only change was that the antimacasar said "ITA" 


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I reached my seat…and just as I remembered from my only AZ flight…it was tight! 
Even more so as I was forced to carry my suit with me.


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Wing view


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cabin view


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The "new" safety cards


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An Aegean A320 arrived from Athens…this would have been my initial choice, but it was way costlier than flying AZ.


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Enroute to Rome


The plane was packed…and along with the chaotic boarding, it took its fair amout of time to have everyone seated and ready to go. We basically crossed all of MAD to reach RWY 14L 


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From where we took off and then turned left towards the Mediterranean





We had some nice views of Madrid in the distance





As it was the middle of the summer…central Spain had its characteristic yellow colour


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We flew over Zaragoza…and one could see the difference where the Ebro irrigates the land. 


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As we entered Catalunya the Pyrenees 


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By then, we got our inflight service of some snacks (sweet or salty) and a drink. A welcome change from the non existent service with Iberia


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The cups were still Alitalia's


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We were then over the Mediterranean and went over Sardinia





Then, descent was announced.





One of the fist sights at FCO is to this sad Alitalia graveyard


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But then on a happier note, we were greeted by FCO's newest pier


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With a smart lineup of blue jets. Lovely


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And this was the end of the first leg of our trip.


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Display all

Product ratings

Airline

ITA Airways 4.8

  • Cabin4.0 / 10
  • Cabin crew7.5 / 10
  • Entertainment/wifi0.0 / 10
  • Meal/catering7.5 / 10
Lounge

Independant Sala VIP Puerta de Alcala8.1

  • Comfort10.0 / 10
  • Meal/catering7.5 / 10
  • Entertainment/wifi7.5 / 10
  • Services7.5 / 10
Departure airport

Madrid - MAD9.6

  • Efficiency10.0 / 10
  • Access10.0 / 10
  • Services8.5 / 10
  • Cleanliness10.0 / 10
Arrival Airport

Rome - FCO8.8

  • Efficiency10.0 / 10
  • Access5.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10

Conclusion

ITA was basically Alitalia with a rebrand. What the new airline was going to offer was yet to be seen. The flight itself was uneventful, the highlight being the horribly tight seats. The inflight drink service was greatly appreciated.

MAD did its job well, while I'll keep my comments on FCO for the next episodes.

Thanks for reading and stay tuned!

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Comments (6)

  • Hola, yeah those early days of ITA it really was just "Alitalia with a rebrand" as you mention. They've done a good job of differentiating themselves since but they still have a way to go in updating the old Alitalia fleet's cabins to a new standard. These same cabins are definitely still around!

    P.S. this report was posted on the French site for some reason as the French language option was selected. This may be because you were in a Francophone country when the draft was made or maybe on the French site 🤷‍♂️ I assume you didn't select French on purpose...I changed it for you, just make sure English is selected in the Language tab in future reports.

    Thanks for sharing!

    • Thanks Kévin!

      I think ITA has done a great job improving their cabin and product since their early days. I'm afraid this will come to an end as LH takes the wheel...it will be just "another" LH Group airline. Oddly enough this coincided with the their new "inspired by Alitalia" branding (huh?)

      On the language...sorry, I always post in English but I do read the site in French (my French is not good enough for drafting FRs), I'll keep that in mind for the future!

      Saludos!

      • Haha I didn’t even think about the LH Group integration ! Yeah LHG are notoriously slow about updating cabins (except with Air Dolomiti recently which went oddly super fast) so we’ll see how long we see some of those old Alitalia cabins into the future 🤣

        But yes, newer ITA aircraft have beautiful modern cabins. I definitely hope LHG doesn’t make them « cheapen » the new cabins forward to just be another LHG generic airline. That would be sad

  • plus it meant more flights (AvGeek logic).

    I can relate to this 😂

    You mentioned there were a couple of snack options, do you remember the other option?

    Thanks for sharing

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