Review of China Eastern flight from Tianjin to Tianjin in Economy

CES

MU - China Eastern

Flight taken on 11 September 2024
MU5228
17:15 02h 00m 19:15
Model Airbus A321
Class Economy
Seat 34A
NGO85
992 · 47 · 14 · 16

Background


This series covers a recent TPAC trip, which continues with a flight from Tianjin to Shanghai. Getting from Tianjin to Shanghai is easiest accomplished by train, but since I couldn't leave before 17:00, flights came into play. In the early evening, both CA and MU operate flights from TSN to SHA, but MU's flight leaves a little bit later at 17:15 arriving at 19:15, which is safer from a timing perspective so I go outside of alliance to book that for 600 CNY (~$82):


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The routing for this series thus continues as:



This report will cover the flight from Tianjin-Binhai to Shanghai-Hongqiao Tianjin-Binhai and the wonderful experience of IRROPs in China.


Check-in/Security


I was deposited at TSN T2 at 15:30. After clearing the explosives screening, it is off to Aisle H for check-in.


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Like most secondary airports in China, check-in is not done by individual airlines, but rather at pooled check-in counters covering all airlines. Not having time to wait in the long line, I opted to use their automated check-in machines that had no wait. A quick scan of my passport pulled up my information. I was able to confirm my seat and print my boarding pass. You then put your bag on the belt, which weighs it before printing a luggage tag. With the luggage tag on, it is taken into the x-ray screening machine and the barcode scanned printing off a luggage receipt. The whole process takes just a couple of minutes and is quite well executed.


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With check-in complete, off to the safety check point.


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Security was definitely a different experience. After the compulsory full pat down as a foreigner, my backpack got pulled. He set it aside and then walked over to grab a hand sanitizer bottle from a discard bin behind him and showed it to me and pointed at my bag. I got the drift and dug out my small 15mL hand sanitizer bottle that has been in there for years… He grabbed it from me, went back to grab a lighter from the discard bin. He squirted my hand sanitizer on the table and lit it on fire. Pointed at the flame, threw my hand sanitizer in the bin behind him, and waved for me to leave. If it's not allowed, fair enough, but the same bottle has been through security at countless other Chinese airports without issue (PEK, XIY, NGB, SHA, and PVG) and I don't think it is by any means necessary to light it on fire in an airport to prove a point.


With that ordeal over, I head towards our gate, which will be 227.


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First Class Lounge 18


There are no airline operated lounges at TSN other than GS' lounge at their hub, but it has a lot of airport operated lounges. With Priority Pass, you can access 7 of them. They are all tiny and almost identical in terms of seating options and food offering. I walked around peeking inside looking for one that actually had free seating.


I forgot to take a picture of the entrance, but I stopped by the First Class Lounge 18. I was scanned in and was able to find a free set of seats. The lounge is a small room with ~30 large leather recliners.


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The buffet is pretty standard for China domestic lounges, namely cup noodles and packaged snacks. There are no alcoholic drinks, but they did have tea, coffee, juices, and bottled/canned items in a fridge. I just grabbed an espresso from the coffee machine and rested until 16:30, to allow myself 5 minutes to walk down to the gate.


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Boarding


Our gate today will be 227.


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After standing there for 15 minutes, I noticed the FIDS behind me switched our flight to "Delayed", but no announcements were made and everyone just stayed seated in the area. The CA and MU flights to SHA at 15:00 were finally boarding and the CA flight to SHA at 16:30 was also delayed.  I checked the weather and there were thunderstorms in the Shanghai area so figured it was due to SHA ATC delaying arrivals.


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After 30 minutes, there was finally an announcement per CAAC requirements announcing a delay due to ATC, but no updated departure time was announced. I started to roam around the area around the gate to ensure I could hear for any gate announcements.


Nap capsules.


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The glass is really dirty, but below is our plane today, B-8571, a 2016-built A321ceo with J12 Y170 configuration. Refueling is now complete so hopefully we will board soon.


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After another 30 minutes, another announcement was made saying the same generic statement that there is a delay due to ATC. Some people started to approach the desk to get information. I overheard that the boarding was delayed until ~18:30 (2h delay). They didn't put the time on the FIDS, rather just left it "Delayed" similar to the CA flight at 16:30.


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With that in mind, I went to quickly grab some food from one of the restaurants since food on the plane would not likely be served until 20:00. I then wandered around the bus gate area downstairs to admire the CA planes.


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Much to everyone's excitement, boarding was finally called at 18:35 (1h20m post-ETD).


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Flight


It was chaos heading into the plane since this shuttle service down to Hongqiao is 100% full, but I did get a greeting in English from a male FA in the galley.


When I booked the flight, I picked 34A to have some engine views.


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My seat, 34A. I guess it will be no recline for me with the crew jump seat right behind me.


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Pitch is about 31", which is okay for a 2h flight, but the Recaro seats lacked a lot of padding or were just worn out since I could feel the front metal support pushing into my legs.


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The basic seat back with advertisements on the antimacassar and tray table.


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The seat back contents: safety card, air sickness bag, and Connections.


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The audio/video controls are in the armrest along with a headphone jack. There are no charging options in this cabin.


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New PSU with individual air vents and fold down screens.


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The flight was 100% full and the jet bridge retracted at 18:55 (1h45m post-ETD).


A CZ B738 next door that would push back ahead of us.


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Once they left, a G5 A320 was revealed.


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The monitors came down and played the safety video in Mandarin and then English.


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After the safety video completed, we waited some more. Finally at 19:15 (2h post-ETD), the purser came on and announced a further ATC delay to the groans of the entire cabin.


A 3U A320 pulls in next to us in the Chinese Dragon special livery.


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We finally pushback at 19:30. A QW A320 is visible in the distance.


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My seat mate's clever use of the antimacassar as a device holder^^


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We stopped on a taxiway and idled for another 30 minutes until the captain came on at 20:00 (2h15m post-ETD) and announced a further delay for ATC. Per CAAC regulations, they are required to give an update everything 30 minutes (despite these containing no substantial content).  This led to a number of individuals having arguments with the crew. Eventually, they dropped the monitors and started playing YOLO to entertain us since there is no IFE or charging.


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At 20:30 (3h15m post-ETD), another delay was announced for ATC, which prompted another large group of people to confront the crew again. This was immediately followed by a cart coming down the aisles handing out water bottles.


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At 21:00 (3h45m post-ETD), we were informed that we were taxing back to the gate to allow any passengers off the plane that did not want to continue.


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Taking our spot back next to the 3U A320.


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At 21:15 (4h post-ETD), the jet bridge engages and the first set of mutineers gets off (~20 people).


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After another 30 minutes of no information, the purser came on at 21:45 (4h30m post-ETD) and announced that all passengers should gather their belongings and deplane. A last look at my seat.


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Up the jet bridge we go.


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There were no announcements made and everyone started circling the desk, which only had one poor agent working. I just stood on the side waiting to follow what everyone else did since all communications are only in Mandarin.


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At 22:15 (5h post-ETD), an agent took out a megaphone and instructed everyone to follow her. To be clear, no instructions were provided as to what the fate of our flight would be or what re-booking options there were. We also received no food nor vouchers to purchase food. Thankfully, I ate dinner after the initial delay was announced.


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She took us down to the baggage claim, where passengers who had checked luggage were instructed to collect their bags and for anyone with hand luggage to follow her outside.


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It was a little bit of a wait for bags and I finally got mine and joined the others outside.


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We had to load our own bags onto the bus and get on. I finally got on a bus at 22:30 (5h15m post-ETD).


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The bus drove us to a hotel in a nearby business park and dropped us off outside at 22:45 (5h30m post-ETD).


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It was chaotic inside with everyone trying to get their room. I waited off to the side to be one of the last since they'd need to process my passport anyways for police registration. Typically, the airline provided accommodations require dual occupancy so if you are traveling alone you will be forced to share a room with a stranger. I talked to the check-in desk agent and agreed a cash price for a single room. I also asked about the flight, the owner of the hotel seemed quite knowledgeable, he told me that typically supplemental flights leave around 11:00 so told me that I should expect to be ready by 08:00 and that breakfast would be available from 06:30. The fact that the hotel owner provides more information than the airline says it all.


I finally reached my room at 23:15 (6h post-ETD), which was surprisingly large and typical of a Chinese business hotel. The hotel was not the cleanest, but was sufficient for a short night's sleep.


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With that debacle over, I head to bed and prepare for attempt #2 the next day. Thanks for stopping by!

Display all

Product ratings

Airline

China Eastern 4.0

  • Cabin6.0 / 10
  • Cabin crew6.0 / 10
  • Entertainment/wifi3.0 / 10
  • Meal/catering1.0 / 10
Departure airport

Tianjin - TSN6.5

  • Efficiency6.0 / 10
  • Access7.0 / 10
  • Services6.0 / 10
  • Cleanliness7.0 / 10
Arrival Airport

Tianjin - TSN6.5

  • Efficiency6.0 / 10
  • Access7.0 / 10
  • Services6.0 / 10
  • Cleanliness7.0 / 10

Conclusion

IRROPs are notorious in China, and how they are handled is probably good information for the community since the CAAC is not as strict as the EU. The ratings below are based on sitting on the plane for ~4h.

Cabin: The Recaro seats have an okay pitch, but the seats were worn out so were uncomfortable after sitting in them for 4h. Otherwise, the cabin was clean.

Cabin Crew: I got a welcome on board and that's about it in terms of interaction. They spent most of their time standing there being berated by passengers asking for information and solutions; however, they were incredibly calm throughout so can't blame them too much.

Entertainment/IFE: No in-seat charging, no IFE, no BYOD streaming services, and no Wi-Fi. MU is pretty bare bones in this department, but do have an in-flight magazine and the drop down monitors eventually played a movie.

Meal/Catering: A bottle of water after 2h sitting in the plane was the only food/drink offered. No food was served and no vouchers were given for dinner since it was an ATC delay.

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Comments (14)

  • Thanks for the FR ! It is a shame that the **hotel** gives more info than the airline itself! As a European, I am used to having detailed info and monetary compensations, so this story is quite unbelievable. I hope you were able to flight the next day.

    • The aftermath will be discussed in the next report, but MU's solution was perfectly acceptable and was well within the CAAC regulations since this was completely outside of their control (TSN was shutdown due to drones being illegally operated in the areas of the runways). The only thing I disagree with is that the airlines are not required to provide food during delays that are the result of ATC. The complete failure to provide any information throughout this entire ordeal was annoying since I had no idea if I should attempt to re-book onto a different flight or just bail and take a 6am train since I needed to be in Shanghai by a certain time the next day.

    • Thanks for stopping by!

  • Interesting FR, I always enjoy reading your reviews!

    Thanks for sharing!

  • Well if nothing else at least I'm now forewarned about IRROPS & China's apparent fondness for them ahead of our transit at PVG.

    MU's website lacks even the ability to add a FF number to a booking outside their own programme so I'm currently wishing on a prayer that whoever reads the query proforma I submitted will understand the quite basic request to add it so I can pick seats and use the airport services elite plus/ SAS Gold grants.

    Will be sure to board with a bottle of water or two just in case

    • Chinese carriers are not known for their IT and their English websites are barebones, you need to use their Chinese domestic website to have full functionality if you can navigate the language. If you didn't buy the ticket directly from MU, then you are unlikely to be able to change your FFP information online. Shanghai is not as bad as Beijing/Tianjin in terms of quantity of IRROPs.

  • Well, I can’t say this is surprising for a Chinese carrier since, as you mentioned, the mainland carriers are notorious for poor handling of IRROPS. Honestly I don’t get it…ATC delays are such a regular occurrence in China that you’d think they’d be experts at dealing with this type of cancellation, but it’s still an amateur hour sh&t show!

    The positives are the cabin crew putting on some entertainment and distributing waters. Also the cabin, though basic, is decent especially with that 31” pitch which, sadly these days and better than average on a narrow body.

    Also the fact that they paid for a hotel, as chaotic as it was, is better than anything in the U.S. as U.S. carriers have no obligation to do anything when delays aren’t controllable like weather and ATC. Still not a fun experience and it makes my Iberia IRROP from a few weeks ago look like a dream haha.

    Thanks for sharing!

    • Honestly I don’t get it…ATC delays are such a regular occurrence in China that you’d think they’d be experts at dealing with this type of cancellation, but it’s still an amateur hour sh&t show!

      The truth is still very much ambiguous, but as far as I could gather we likely had an initial weather delay impacting SHA ATC that triggered the delayed boarding and then once we got on the plane, TSN ATC started delaying flights until the entire airport eventually closed, which is when we were sent back to the gate. If we didn't have initial delay, we would have been gone before the mess at TSN.

      Also the fact that they paid for a hotel, as chaotic as it was, is better than anything in the U.S. as U.S. carriers have no obligation to do anything when delays aren’t controllable like weather and ATC.

      CAAC Regulations are the same as in the US, the airline has no obligation to provide food or lodging in the event of a delay outside of the control of the airline. The compensation of a free hotel with breakfast is definitely going above and beyond. My only complaint is that MU provided no information throughout the entire process. If they had transparently informed us of the situation on the ground in TSN and their planned mitigations for how to eventually get us to SHA, I'm sure no one would have complained as much.

      Thanks for stopping by Kevin!

  • This report was an uncanny reminder of my memorable CTU - NAY flight that I shared in the early days of Flight Report.

    Nothing seems to have changed in China in 13 years, when it comes to handling such an IRROP.

    The topic together with the quality of both text and pictures make an excellent read; many thanks for sharing !

    • Thank you for stopping by Marathon, I'm glad that I could re-surface some fond memories for you^^ I remember that report and I unfortunately did not receive 400 RMB cash for my suffering since it was not an airline related delay. As you say, there is very little change in the handling of IRROPs in China, which is disappointing since they continue to proliferate in the north (Beijing/Tianjin).

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