Review of Cebu Pacific flight from Manila to Kuala Lumpur in Economy

CEB

5J - Cebu Pacific

Flight taken on 31 August 2013
5J501
20:40 03h 55m 00:35
Model Airbus A320
Class Economy
Seat 14F
AirCanada881
5,539 · 2 · 4 · 0

GOING OFF THE GRID PART 6
Itinerary
1. 07 August 2013 - BUD-IST Y http://flight-report.com/en/report-4805.html
2. 08 August 2013 - IST-HKG W http://flight-report.com/en/report-4817.html
3. 10 August 2013 – HKG-CEB Y- http://flight-report.com/en/report-4915.html
4. 21 August 2013 - CEB-CGM Y- http://flight-report.com/fr/report-5627.html
5. 31 August 2013 - CEB-MNL Y- http://flight-report.com/en/report-5649.html
6. 31 August 2013 - MNL-KUL Y- Happening now
7.
8.
9.
I left you off the plane in Manila, we had a 2.5 hour layover here which seemed like alot. The airport is really big, we had to go through several security checks to pass through, above all as we were leaving the Philippines we had to pay a fee of P550 per person (about 10 euros) which they call a terminal fee, as far as I know you can only pay cash so if you've used all your pesos by then, well, good luck! I knew about it in advance so I planned accordingly.


photo DSC03504 [1600x1200]

The other problem we ran through is that my wife had collected over the past 3 weeks tons of corals and stones etc from the various beaches we were at. As we had to re-clear security this time we were pulled aside and told that we would not be allowed to take these out of the country as apparently it is forbidden. After some convincing from my wife' side, the lady decided to let us keep the corals as a wedding present, so my wife was happy, some of these we had actually purchased from some fishermen on the beaches. Cebu Pacific was aware that we had these as we had asked them about it in Cebu but they said it won't be a problem… So they were either playing stupid or ignorant of the rules of their own country.
After security we proceeded back into the gate area. Terminal 3 at MNL is exclusively reserved for the low cost carriers and PAL Express. The terminal is brand new and very spacious. However one thing that was severely lacking was seating. In our gate area the seats were mostly taken and there were no other seating areas close to it.
Eventually we were called to board. 15 minutes behind schedule. The plane looked pretty full, view from the jetway


photo DSC03505 [1600x1200]

I paid extra for the EE row (4 euros per pax)


photo DSC03506 [1600x1200]

Decent legroom for a 3.5 hour flight


photo DSC03509 [1600x1200]photo DSC03515 [1600x1200]

Finally everyone was on board, but the cabin door wasn't closing, and there was some sort of condensation building up in the cabin which looked alot like smoke


photo DSC03516 [1600x1200]

Eventually we pushed back with smoke still filling in the cabin, then we stood on the open taxiway for 5 minutes before the captain came on the PA to announce that we had to go back to the gate due to a technical problem and quoting the safety first excuse. He did not sound very reassuring in his voice, it almost sounded like he was hesitating in his words. People weren't happy of course.


photo DSC03517 [1600x1200]

Deplaning


photo DSC03519 [1600x1200]

Here's a video showing the smoke better



I saw a plane to our left which I thought we would be directly bused to but that wasn't the case. I thought in my head, this isn't good, by the time they transfer all the luggage and catering to the next flight it's going to be a while!


photo DSC03520 [1600x1200]

My biggest fear was that we would have to stay in Manila over night and take the next flight out in the morning, I had a non refundable hotel waiting for us in Kuala Lumpur so definitely a bad thing if it came to pass.
Eventually an announcement was made with our new gate and departure time, 10:50 PM, more than 2 hours after our original time of departure and more than 6 hours later than the flight we were supposed to take direct out of Cebu.
Knowing that KUL is pretty far from the city, I quickly estimated in my head that we would be very lucky if we got to our hotel before 4 in the morning. I quickly sent an email to my hotel informing them of our late arrival using my 3G on my phone which ended up costing me 20 euros!
Eventually we were invited to re-board, the ground staff offered a small bottle of water to everyone to make up for the delay, I guess it's better than nothing but still very little compensation in my opinion. The staff at all times was very friendly, patient and courteous so that was a bonus.
In the jet bridge:


photo DSC03521 [1600x1200]

Hoping this guy won't break down on us!


photo DSC03522 [1600x1200]

The cabin, we still noticed a bit of condensation/smoke…


photo DSC03523 [1600x1200]

Legroom identical to the previous plane


photo DSC03525 [1600x1200]

I had booked 14 D and F hoping 14E would remain unoccupied. Me and my wife sat in E and F, eventually some guy came and sat in 14D. I knew this was my wife's seat so I wondered if either he had 14E and didn't mention it and just took 14D, or if he took a chance at a premium seat without paying for it.
I had originally ordered 2 meals, chicken BBQ and chicken Adobo. This was on the CEB-KUL flight, when they rerouted us they transferred this onto the CEB-MNL flight which I was not happy with so the station manager had to check if I could have our meals served on the MNL-KUL flight which made more sense for us. After an hour wait in CEB she eventually confirmed it.
They come asking if I was Mr. William and checked my boarding pass and gave our food to us.
Chicken BBQ


photo DSC03527 [1600x1200]

Chicken Adobo


photo DSC03532 [1600x1200]

Chicken BBQ


photo DSC03534 [1600x1200]

During the meal the captain came on the PA and spoke for about 3 minutes apologizing for the delay etc, he sounded much more relaxed/confident then before, I recorded his speech along with the takeoff roll if you're interested, his voice is definitely atypical for a pilot throwing a touch of humor here and there.



Regarding the catering; the chicken adobo was good I thought but the chicken BBQ was dry and tasteless. Both meals came with bottle of some sort of artificial juice which was really disgusting.
Eventually we landed without problems in Kuala Lumpur around 02:25 AM


photo DSC03535 [1600x1200]

Our bird in KUL LCCT


photo DSC03538 [1600x1200]

Good bye Cebu Pacific!


photo DSC03539 [1600x1200]

After clearing immigration we proceeded to the taxi kiosk. Kuala Lumpur has a coupon system to avoid taxi drivers ripping you off. A ride to downtown is 75 RM for a small car which is less than 20 euros, not bad for a journey of 45km! BUT after midnight the rate is multiplied by 50% so thanks to Cebu Pacific we had to pay extra…
We got to our hotel room just before 4 and crashed shortly after. We stayed at the Royale Chulan which is a decent 5 star hotel. We paid 90 euros a night which includes free breakfast. The breakfast in itself is amazing. You could eat there and be full until dinner, they had EVERYTHING, even some Indian curries and bread, it was A M A Z I N G. Only downside is the wifi did not work well.
Just a very small section of the buffet area


photo 2013-09-02 09.40.53photo 2013-09-02 09.41.39

So this concludes the flight report part, we were supposed to stay in Kuala Lumpur for 2 days but this was obviously shortened :(
Kuala Lumpur is an amazing city. The first thing that struck us was the amount of women wearing the Niqab. It was a cultural shock for us as this was the first time we were visiting a Muslim country. But what was even more shucking was the fact that these women were always accompanied by their men who were always dressed in shorts, t shirt and flip flops! Talk about a contrast! Anyway that is their prerogative, not for me to judge, I enjoyed soaking in the culture and loved every minute of it. For my wife it was abit more difficult because in Eastern Europe there aren't many Muslims (or African Americans, or Asians, or anything else than white people). Everyone in the city is extremly nice though, I felt Kuala Lumpur to be a very relaxed city.
Our hotel


photo DSC03541 [1600x1200]

Petronas towers from our room


photo DSC03543 [1600x1200]

There is a massive shopping mall below the twin towers, it was pouring rain on our first day and thankfully, KUL has alot of underground passages so we were able to make it there without getting wet :-D This mall is quite impressive!


photo DSC03561 [1600x1200]

We didn't end up going up the towers due to the weather which was disappointed because they are closed one day a week which was tomorrow for us; the day of our departure
What really excited me about KUL was the food scene. Anyone who knowsme knows I love to eat. And I am a huge sucker for quality Indian food and I knew that in KUL the choices and options would be plentiful.So we made our way to Bukit Bintang and found this place which looked kind of run down, but the food was SO GOOD! For 3 euros per person this is what you got:
Chicken tandoori with red onion


photo DSC03568 [1600x1200]

Garlic naan with different kinds of dipping sauces


photo DSC03569 [1600x1200]

I was in heaven, I wanted to try so many restaurants in KUL but with no time to do so :-( I think if I could've reorganized our honeymoon trip I would've added at least an extra day here.
The lit up Petronas towers at night, very impressive structure!


photo DSC03579 [1600x1200]

The next day it was sunny so we strolled around in KUL taking away some photos of the beautiful surroundings
View from our hotel room


photo DSC03581 [1600x1200]photo DSC03592 [1600x1200]

A beautiful park at the foot of the Petronas Towers


photo DSC03639 [1600x1200] (2)

Here they are again


photo DSC03641 [1600x1200] (2)

City Skyline


photo DSC03643 [1600x1200] (2)

One of the biggest banks of the country


photo DSC03648 [1600x1200] (2)

KL Tower, alot of people recommend going up this tower instead of the twin towers because that way you have the Petronas Towers in your photos. Also the fee is cheaper and the wait times are shorter



Thanks for reading and see you soon for part 7!

Display all

Product ratings

Airline

Cebu Pacific 6.6

  • Cabin7.5 / 10
  • Cabin crew8.0 / 10
  • Entertainment/wifi5.0 / 10
  • Meal/catering6.0 / 10
Departure airport

Manila - MNL7.5

  • Efficiency6.0 / 10
  • Access7.0 / 10
  • Services7.0 / 10
  • Cleanliness10.0 / 10
Arrival Airport

Kuala Lumpur - KUL8.0

  • Efficiency8.0 / 10
  • Access8.0 / 10
  • Services8.0 / 10
  • Cleanliness8.0 / 10

Conclusion

I was disappointed by Cebu Pacific because of the delays. Aside from that, the flights are good, seats are comfortable as long as you pay the small fee to get the extra legroom seats. The crews are generally nice and kind which helps. The planes are brand new ans that's about it. A no frills airline that is worth considering as long as you know the potential risks.

MNL airport is huge; overall not a bad airport but I think they should review the process for connecting flights (though LCC usually operate on a point to point basis so I guess they factored this in when designing the terminal...)

KUL seemed ok, it's a low cost terminal, I am sure the main terminal is much nicer.

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

0 Clap

AirCanada881 's latest reviews

Comments (4)

  • Thank you for this new report, I enjoyed reading it as well as the video with the captain speech, nice bonus too.

    Seems like you had bad luck with Cebu with the rerouting and then the aircraft who went tech!

  • Thanks for sharing this FR

    You were very unlucky with this itinerary from CEB to KUL

    Anyway this flight was quite good

    As usual a very nice tourist bonus

    See you soon for the next leg

  • Sorry to hear about your disappointing experience with Cebu.

    Great bonus and love the food shots. One of these days I will make it to KUL and eat to my heart's content.

  • Do let me know if you fly to Kota Kinabalu soon. Nice FR

Login to post a comment.
Flight-Report

Ad Blocker Detected

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.

If you enjoy our website, we would greatly appreciate it if you could disable your ad blocker to support us. Thank you for your help and understanding!

How to Allow Flight-Report.com?