Review of KLM flight from Munich to Amsterdam in Business

KLM

KL - KLM

Flight taken on 28 February 2022
KL1798
17:35 01h 10m 18:45
Class Business
Seat 3F
FlyAlex
657 · 50 · 1 · 6

Hi,

Due to some Covid document check I had to stop at the Air France / KLM counters to receive my boarding pass. This luckily went quickly. 


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After using Fast Track security I was airside soon and walked along a very lonely Module D of Terminal 1. Soon I found the stairs up to the lounge gallery.


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The entrance to the Air France lounge is quite hidden and does not look extremely inviting.


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The lounge is ok but really nothing special. Luckily it was very empty and quiet this afternoon.


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A small buffet offers some drinks and food of medium quality - nothing to get excited about.


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Not much action on the apron - a Vueling Airbus pushing back and my KLM Boeing 737 waiting for boarding.


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Boarding started on time and soon I was at my window seat. The cabin looks quite old fashioned and somehow worn. Still the seat pitch and comfort were fine.


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Disinfection towels have been offered at the entrance.


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A Turkish Airlines Airbus passed by shortly before we started taxiing.


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No welcome drink or water or anything else specifically for Business Class guests - a rather substandard welcome compared to other airlines. We pushed back on time and a manual safety demonstration started.


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Quickly we departed into sunset skies for a flight time of 1 hour 10 minutes.





Once we reached our cruising altitude the curtains were closed (at least somehow) by the flight attendants - actually I remember KLM crews to be chatty and friendly. But the crew on this flight was surprisingly cold and bored - I have had more friendly crews even on some Lufthansa flights in the past which used to have cold crews.


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KLM is one of the few airlines which still provides printed inflight magazines in covid times - a nice feature that they skipped this measure of cost cutting.


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Sunset continued and soon a trolley arrived in my row.


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I was served this paper meal box containing a cold dinner. 


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I was surprised to only receive wood cutlery and no real cutlery. I think this meal presentation is quite substandard for a Business Class and KLM should bring back proper trays, porcelain and cutlery like almost all of the major European competitors.


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A small menu was also placed inside the box.


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The meal tasted quite good - however e.g. some bread and butter was missing completely.
Drinks were offered as well and I had some white wine. At least real glasses were used. 


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The flight progressed and I ordered some coffee which came in a nice cup on a small tray.


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Before descending I had a Baileys.


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We started our approach and the sea came into sight.


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A very nice final approach during sunset into Schiphol airport ended our flight.


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We landed ahead of schedule and taxiied to our gate at C gates pier. After disembarkation I spotted a nice looking Airbus in the new ITA Airways colors.


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Thanks for reading,
FlyAlex 

Display all

Product ratings

Airline

KLM 6.9

  • Cabin7.0 / 10
  • Cabin crew7.0 / 10
  • Entertainment/wifi6.0 / 10
  • Meal/catering7.5 / 10
Departure airport

Munich - MUC8.0

  • Efficiency8.0 / 10
  • Access7.0 / 10
  • Services8.0 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Amsterdam - AMS8.5

  • Efficiency8.0 / 10
  • Access10.0 / 10
  • Services9.0 / 10
  • Cleanliness7.0 / 10

Conclusion

In general a nice short flight. However the crew was rather cold. The meal tasted fine but the presentation in this paper box should really be replaced by a tray and proper porcelain and cutlery in a Business Class cabin.

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Comments (1)

  • Thanks Alex. I concur, KLM crews are normally warm and chatty. On Cityhopper even more than mainline. Though a nice hop. Looking forward to where you’re heading next. Long haul?!? Cheers, Vince

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