Review of Qatar Airways flight from Kigali to Doha in Economy

QTR

QR - Qatar Airways

Flight taken on 02 April 2012
QR537
15:30 07h 00m 23:30
Model Airbus A320
Class Economy
Seat 9F
East African
5,926 · 45 · 6 · 0

Hi all,
After almost two weeks spent there, time came to hit the sky. I was very keen to try out Gulf Air but some troubles early last year forced them to axe the 2 months old Ugandan route.
Thanks God with the arrival of the Oryx, a one way ticket cost only USD 480 to London and USD 550 to Paris. A no brainer!
My friend dropped me off rather in advance because i confused the QR536 arrival time with the QR537 departure time. The best local football team was going to play an African Champion League game in Tunisia.
With no on-line check-in available, i've made my way to one of the two counters opened, but it took ages due to some players lined up on both lanes. After a 10 minutes wait a QR agent opened a third counter specifically for them. Afterwards an issue on printing out the BP happened. The check in agent, holding my credit card, mentioned a computer failure.
Check-in desks, with the intriguing C-9 (= Ethiopian Cloud Nine)

photo DSCF0315


A bit chaotic!

photo DSCF0319


Time to go upstairs (no lift is available for passenger with disability) to the emigration and then to the lounge.
Since I don't have any top tier status with QR, a friend told me about a nice promotion at the Pearl Lounge. It's operated by National Aviation Services (NAS) a renowned provider of ground handling services company based in Kuwait. Apparently they own or operate some lounges in Egypt, UAE too along with having agreements at few European airports like LGW, LHR and AMS too.
Usd 10 was the entry fee (now it costs usd25), 12h45 represented the theoretical time of check in as showed on the receipt, the strict receptionnist lacked of understanding for the reason of the late at 13h35, instead of the aforementioned time. He finally waived me in after a fierce negotiation.
A not so private area with departure lounge behind the panes

photo DSCF0328


Cold snack offering

photo DSCF0326


Beverages and fruits

photo kigalounge


The best seats in the house

photo DSCF0322


Watching comfortably Rwandair and Ethiopian birds

photo DSCF0323


Think global, act local :-)

photo DSCF0336

Boarding was called few minutes after the ET flight to the same destination – Entebbe – and while the first group of passengers got a ride in a Cobus 2000 or 3000, the second group (where i was) had to walk to the aircraft. No complain since it was not raining.


QR537: Leg Kigali – Entebbe

We were welcomed onboard by an Asian crew and given the seat direction, I was sad to do not see any local hostess though. Loads were light and one could choose any upfront seat, what me and two business men did.
B737 Ethiopian backtracking runway 10

photo DSCF0343


The attractive business cabin…

photo DSCF0355


… remained vacant

photo DSCF0357


Moving upfront to the bulkhead seats

photo DSCF0358


Preflight service

photo DSCF0362


TAKE OFF VIDEO AT KIGALI:



Once the wheels up, the snack service enhanced the quantity tried on KLM and ET flights on the same leg consisting on a juice or water. Here a starchy cake could sponge the drink.
The Free Trade Zone

photo DSCF0374


Kigali airport overview

photo DSCF0379


Route map

photo DSCF0383_zps6daf99e0


Decent pitch

photo DSCF0359


Armrest tablet and built in USB plug
photo DSCF0386

IFE system activated and basic F&B service for the 55 minutes short hop

photo DSCF0387


More less 35 travellers bound to Doha or beyond

photo DSCF0408


The dazzling Lake Victoria on approach

photo DSCF0389


Downtown Kampala, 30 miles away

photo DSCF0395


LANDING VIDEO AT ENTEBBE/KAMPALA:



The winglet

photo DSCF0398_zps2669be58


photo DSCF0425_zpsec18bd78


The Entebbe-based airline

photo DSCF0419_zps7bd76ef3


No passenger left the aircraft to Uganda. ( J cabin was empty)


QR537: Leg Entebbe – Doha

After moving backwards to the assigned seat, Y cabin got almost full mainly by Westerners and Asians. The middle seat remained unoccupied so we both enjoyed extra space.
TAKE OFF VIDEO AT ENTEBBE/KAMPALA:


.


The seat recline
photo DSCF0411

IFE boxes that reduce the foot-room
photo DSCF0413

The befitting legroom

photo DSCF0414


Nalubaale Power Station and the city of Jinja

photo DSCF0434


Sunset over the Ethiopian desert

photo DSCF0447


Once the service began, an unhygienic discovery partially ruined my appetite, the tray was filthy and greasy with some evidences of lack of cleaning. The hostess was shown this but she did not really care nor apologize !
Choices were either beef or fish, and i opted for the latter, The food tasted okay, and the content of the tray was filled generously.
After the coffee service, i've requested an Amarula liquor or similar but she answered that gin vodka or whisky only were available… that's really poor (no rum or brandy neither what a shame!!). So i finally sticked with water.
Can you guess the previous snack service?

photo DSCF0439


Menu visible in the IFE

photo DSCF0451


photo DSCF0454


Cabin almost full

photo DSCF0458


The rest of the flight was uneventful, i've tried to watch a movie in the super rich IFE, the screen was not really sensitive, and had to hit hard to activate the features.
We flew quiet early over Doha, like 1h in advance, but the captain said the congestion would force us to circle around, and indeed after 30 min we landed ahead of schedule.
A cool option

photo DSCF0453


Bathroom somewhat clean

photo DSCF0456


On final

photo DSCF0465


LANDING VIDEO AT DOHA:



Deplaning and embarking in DOH always mean pax bus (not for long though). Also according to many travellers, DOH is not photo friendly, so I tried to be discrete for taking fuzzy pictures.
A stolen picture of AHH

photo DSCF0470


TRANSIT AT DOHA AIRPORT

DOH was rather crowded at this time of the night. Of course the mega shopping centre called for great bargains thus avoiding the temptation for a shopping spree represented the biggest challenge here!
Thanks to my Premier Mastercard, i was granted a free access to the Oryx lounge ( one among the few allowing a free guest entry too), also used by AF/KL, BA, LH Elite members and J class.
Located at the mezzanine the three receptionists were extermily busy at this peak time of the night. The f&b offering was correct, and the lounge provides computer stations, a resting area and showers. Also smokers can find their area within.
Public departure lounge


photo DSCF0489

Foreign airlines & other card memberships admitted here


photo DSCF0473

Main seating area


photo DSCF0480

The couch surfer style?


photo DSCF0479

One of the buffets


photo DSCF0483

Wines, spirits and more can be obtained upon request


photo dohabreak

The quietest place out there (first door on the left after reception) + corporate photo


photo CIMG6708

I was pretty exhausted on the flight to London so like a big lazy cat i ate and slept only;-)

Display all

Product ratings

Airline

Qatar Airways 6.8

  • Cabin7.5 / 10
  • Cabin crew5.0 / 10
  • Entertainment/wifi7.5 / 10
  • Meal/catering7.0 / 10
Lounge

Pearl Lounge5.2

  • Comfort5.0 / 10
  • Meal/catering5.0 / 10
  • Entertainment/wifi6.0 / 10
  • Services5.0 / 10
Departure airport

Kigali - KGL5.2

  • Efficiency5.0 / 10
  • Access6.0 / 10
  • Services1.5 / 10
  • Cleanliness8.5 / 10
Arrival Airport

Doha - DOA7.5

  • Efficiency6.0 / 10
  • Access8.0 / 10
  • Services8.0 / 10
  • Cleanliness8.0 / 10

Conclusion

It was a good flight with convenient timings and a modern product for a narrow body. The transit visa requirement in DOH is an advantage too compared to many European hubs.
The crew was nothing close to 5 stars but for the rock bottom fare paid, it was the least of my concern.
With their actual pricing and travelling times, i do think it is worth flying QR to East Africa especially if you come from Asia; but probably more restraining if you are originating from Europe or America.

Thanks for reading

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

0 Clap

East African 's latest reviews

Comments (6)

  • First flight near empty level in cabin

    Nice and complete report, thanks !

  • Thanks for sharing this FR

    Not really impressed by the product

    Deplaning and embarking in DOH always mean pax bus (not for long though)

    In fact longer than you thought ;)

  • That su*ks but thanks i was totally unaware of it!

  • Thanks for this good FR :)

    The QR A320 cabin looks nice with this IFE !

  • Woah the first leg was really, really empty! Ever since Qatar entered oneworld, I have been wanting to try their flights. Hoping that the chance will arrive one day! The cleanliness of the tray table was however unacceptable.. Thanks for the report! (:

Login to post a comment.
Flight-Report

Ad Blocker Detected

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.

If you enjoy our website, we would greatly appreciate it if you could disable your ad blocker to support us. Thank you for your help and understanding!

How to Allow Flight-Report.com?