Review of Japan Airlines flight from Kaohsiung to Tokyo in Economy

JAL

JL - Japan Airlines

Flight taken on 19 May 2016
JL812
09:05 03h 45m 13:50
Class Economy
Seat 17K
tn92
2,655 · 227 · 6 · 1

Graduation Trip – The AvGeek Style | Flight #15


Hello, this series covers a total of 34 flights that I took during my graduation trip from May to July 2016. You are strongly recommended to read the full introduction in Parts 1 or 3.
In this part, I begin to embark on my first ever journey across the Pacific, heading to USA for the very first time in my life. I was really fortunate to be travelling on Japan Airlines (IATA: JL) for this Transpac itinerary that covers 6 flights to and fro. This report, however, covers just the regional JL flight from Taiwan to Japan. Just a precautionary message before you move on, though, the report is ~6,000 words long – it may take you quite some time to get through it. xD
After the flight report, there will also be a tourist bonus that covers an introduction of the Naritasan Shinshoji Temple near NRT. I will provide you with the public transport directions as well.
A look again at the map and flights included in this series:


photo 1462499183-2520110386

(All flights in Y unless otherwise stated)
Flight #01 (CLICK HERE) 28.04.2016 / BR216 / SIN-TPE / B77W
Flight #02 (CLICK HERE) 30.04.2016 / BR215 / TPE-SIN / B77W
Flight #03 (CLICK HERE) 01.05.2016 / CX710 / SIN-HKG / A333
Flight #04 (CLICK HERE) 04.05.2016 / KA454 / HKG-KHH / A320
Flight #05 (CLICK HERE) 08.05.2016 / KA451 / KHH-HKG / A333
Flight #06 (CLICK HERE) 08.05.2016 / CX739 / HKG-SIN / B773
Flight #07 (CLICK HERE) 08.05.2016 / BA15 / SIN-SYD / B77W
Flight #08 (CLICK HERE) 09.05.2016 / QF461 / SYD-MEL / B738
Flight #09 (CLICK HERE) 13.05.2016 / QF37 / MEL-SIN / A333
Flight #10 (CLICK HERE) 14.05.2016 / JL38 / SIN-HND / B763
Flight #11 (CLICK HERE) 14.05.2016 / CI101 / NRT-TPE / B744
Flight #12 (CLICK HERE) 14.05.2016 / CI309 / TPE-KHH / B738
Flight #13 (CLICK HERE) 15.05.2016 / GE361 / KHH-MFM / A320
Flight #14 (CLICK HERE) 17.05.2016 / GE362 / MFM-KHH / A320
Flight #15 (THIS REPORT) 19.05.2016 / JL812 / KHH-NRT / B763
Flight #16 (COMING SOON) 19.05.2016 / JL786 / NRT-HNL / B763
Flight #17 (COMING SOON) 19.05.2016 / AA162 / HNL-LAX / A320
Flight #18 (COMING SOON) 30.05.2016 / AA5955 / LAX-SAN / ERJ175
Flight #19 (COMING SOON) 30.05.2016 / JL65 / SAN-NRT / B788 / Business Class
Flight #20 (COMING SOON) 31.05.2016 / JL811 / NRT-KHH / B763
Flight #21 (COMING SOON) 01.06.2016 / GE207 / KHH-KNH / ATR72
Flight #22 (COMING SOON) 01.06.2016 / B78890 / KNH-TSA / MD-90
Flight #23 (COMING SOON) 02.06.2016 / CI102 / KHH-NRT / B738
Flight #24 (COMING SOON) 02.06.2016 / QF62 / NRT-BNE / A333
Flight #25 (COMING SOON) 03.06.2016 / QF613 / BNE-MEL / B738
Flight #26 (COMING SOON) 10.06.2016 / QF153 / MEL-AKL / B738
Flight #27 (COMING SOON) 15.06.2016 / NZ8109 / WLG-NSN / DHC8
Flight #28 (COMING SOON) 19.06.2016 / NZ628 / ZQN-CHC / A320
Flight #29 (COMING SOON) 21.06.2016 / QF138 / CHC-SYD / B738
Flight #30 (COMING SOON) 21.06.2016 / QF493 / SYD-MEL / B738
Flight #31 (COMING SOON) 24.06.2016 / QF422 / MEL-SYD / A332
Flight #32 (COMING SOON) 24.06.2016 / BA16 / SYD-SIN / B77W
Flight #33 (COMING SOON) 02.07.2016 / QF38 / SIN-MEL / A332
Flight #34 (COMING SOON) 02.07.2016 / QF37 / MEL-SIN / A333


The Flight


Japan Airlines JL812
Aircraft Registration: JA611J
Origin: Kaohsiung International Airport, Taiwan (KHH)
Destination: Narita International Airport, Tokyo, Japan (NRT)
Date: Thursday, 19 May 2016
STD/STA: 0905h (UTC08:00) to 1350h (UTC+09:00)
ATD/ATA: 0858h (UTC08:00) to 1327h (UTC+09:00)
Estimated Duration: 03 hours 45 minutes
Actual Duration: 03 hour 29 minutes
Flight Distance: About 1,508 miles / 2,427 km
Welcome to Part 15 of this series! I’m done with Asia for now, and shall head to North America for the next few days of my graduation trip.
My final destination in this routing was Los Angeles, and this was how I flew there:
14. MFM-KHH GE362
15. KHH-NRT JL812 (We are here!)
16. NRT-HNL JL786
17. HNL-LAX AA162


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JL812 is quite an early morning flight, departing from Kaohsiung just after 9am every morning. This therefore translated to a need for us to be at the airport by 7am. Technically, it was possible to catch the metro bound for the airport, but we chose the more convenient transportation mode – a taxi, given that we have two large luggage with us.


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The early morning taxi ride took us about 20 plus minutes to reach KHH, and we arrived at the airport at about 6.40am, which translated to a 25-minutes wait before the check-in counters open.


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JL uses counters A12-A20 at KHH. There were 3 Business class counters, 3 Economy class counters and 1 counter dedicated to tour groups.


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I have the oneworld Sapphire membership because of my Qantas (IATA: QF) Gold status. That gave us the privilege of using the Business class priority counters, since Japan Airlines (IATA: JL) is a member of the oneworld Alliance.


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As expected of a Japanese carrier, check in began promptly at 7.05am.


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Minutes later, the check in agent handed us six boarding passes; 3 for each of us. (KHH-NRT-HNL-LAX)


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Usually, JL uses the China Airlines (IATA: CI) Lounge in KHH. But on that day, we were asked to head to the EVA Air (IATA: BR) Lounge instead as the CI Lounge was presumably overcrowded.


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A crowd began to build up at the JL counters as we were leaving for the airside area. You can see that there were also quite a significant number of tour groups on our flight – this isn't unexpected as Japan is one of Taiwanese's favourite destinations.


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Within the next 10 minutes, we were already heading through security and immigration. Our flight was reflected as an on-time departure from Gate 32.


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Departure formalities were completed in another 5 minutes due to my eligibility of using the frequent visitor counter and my mom's eligibility of going through the automated clearance lanes.


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Once airside, we turned right towards the BR Lounge. But before that, I spotted a beautiful aircraft that was to be withdrawn from service soon, at that time. In fact, I'd be flying on its farewell flight at a later point in this series and I was really looking forward to it.
UNI Air / MD90 / B-17920 / BR780 KHH-CGO


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This beautiful MD90 was bound for Zhengzhou that morning, a service operated on behalf of its parent airline EVA Air.


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Knowing that this aircraft was probably nearing the end of its service, I couldn't help but to take more photos of it. I kinda like how the engines are located at the back of the plane.



After a simple planespotting session, it was time to head to the BR Lounge.


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This lounge admits Star Alliance Gold members. Being a oneworld Sapphire member, it was pretty exciting for me to explore a Star Alliance lounge. If not for the opportunity that day, I probably won't have any other chances in the near future to enter the BR Lounge here at KHH.


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If you are a holder of certain specific Citibank or American Express credit cards, you'll be able to use this lounge as well.


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Stepping in, we were greeted by two friendly lounge attendants. One of them looked a little lost when I passed her our JL boarding passes, but her colleague (probably the more experienced one) was able to immediately point out to her that “oneworld Sapphire on JL has access this morning.”
This was a simple lounge with quite a decent number of seats available. The seats were arranged so neatly and it made the entire lounge feel extremely tidy – something I loved a lot.


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We placed our belongings on the seats near the entrance and I went off to explore the lounge a bit…


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… while my mom tried using the lounge Wi-Fi, which had a pretty stable connection.


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The first impression I had of this lounge was so much better than the two adjacent lounges (Dragonair and TransAsia Lounges) that I visited in Parts 5 and 13 of this series, respectively.
We were one of the first few passengers to enter the lounge, so I seize the opportunity to snap more photographs for this report. Enjoy!



Don’t you agree that the clock (in the above picture) is so stylish? I’d love have one of this at home.
There was a business centre with 2 ASUS desktops and a printer.


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Many magazine titles were on offer as well.


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It didn’t take us too long to realise that the seats we chose were a little noisy, given that the television was right beside, and as more passengers began to filter in, many of them sat right opposite us and thus it became a little awkward.


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Most of the lounge guests were probably on the EVA Air Macau-bound service or the UNI Air Zhengzhou flight.


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We decided to stay at our seats for the time being, since they were nearer to the buffet counters.
Speaking of which, the buffet spread was seriously quite awesome. There were so many choices on offer and many of which were very traditional Taiwanese breakfast options. That’s really something commendable on the part of EVA Air given that they are one of the biggest Taiwanese airlines around. This makes me wonder how the China Airlines Lounge is like in KHH; hopefully I’ll get a chance to visit it in future.
(I am proud to have reviewed the most number of lounges in KHH on this website – there are four airlines lounges in this airport and I’ve already reviewed three of them.)


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Let me just list down some of the food choices on offer:
- Sweet potato congee with side dishes
- Vegetable bun
- Mocha flavoured bun with egg custard filling
- Oyster sauce pork bun
- Taitung meat bun
- Red bean paste bun
- Shao Mai
- Taiwanese meatballs
- Fried rice with pork in XO sauce
- Stir fried konnyaku
- Scrambled egg with cream mushrooms
- Hot soup (not in photographs)
- Assorted bread
- Chips
- Baked sweet potatoes
- And a little bit more that I did not photograph…
Ask any other regional airport airlines lounges around to try and beat that list of breakfast choices! Isn’t it amazing?



There were lots of both alcoholic and non-alcoholic beverages available as well. But with regards to the drinks, I’d like to draw your attention to the interesting-looking cup dispenser. I suppose it acts like a disinfectant, so maybe we can call it the “disinfectant coffee/tea cup dispenser”?


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Anyway, the cups that I got from that dispenser was warm and that, by itself, was pretty cool.
For hot drinks, there were tea, soymilk and different types of coffee available.


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(Photo above) The white-coloured machine right beside the coffee machine is a water dispenser. It’s capable of dispensing cold, warm and hot water.
(Photo below) And if you don’t feel like getting hot beverages or alcoholic drinks, fret not! Continue to be spoilt for choices.


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Two thumbs up to the EVA Air Lounge at KHH! I wouldn’t be surprised if this is the best lounge in this airport, but I will only be able to conclude if this is in fact true after I’ve visited the China Airlines Lounge (and maybe the one other contract lounge) at KHH.
Anyway, enough compliments for this lounge. Let’s settle down and eat my breakfast. I took a plate full of food choices that looked delicious and also a cup of traditional Taiwanese soymilk, which tasted quite authentic.
Along with my breakfast, my mom and I each had a packet of the EVA Air-branded mixed nuts and rice crackers. This is what you’ll typically get on BR flights (you can read more about BR flights in Part 1 and Part 2 of this series).


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Almost everything on this dish tasted perfect, or if not, at the very least really decent.


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After my breakfast, I went to take a look at the lounge’s washroom. In comparison to the other two adjacent lounges, this BR lounge has a really nice toilet facility – well furnished and sparkling clean. The KA lounge has a decent washroom too, but it’s a little on the small side. As for the GE lounge, it doesn’t have such a facility and lounge guests are directed to use the public toilets in the terminal.



For the last half an hour in the lounge, we shifted to a corner in the lounge with more privacy. My mom and I took a table each.
You can see where are the power sockets in the photo below.


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I got myself another can of drink while I completed both our Japan arrival forms – we were going to be in transit at NRT but would be heading out of the airport to kill some time, and also to get a very brief first look of Japan.


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I didn’t manage to finish the forms though; there were quite a lot fields to fill in. And I was constantly distracted by Whatsapp messages on my phone.


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5 minutes before the scheduled boarding time, at about 8.30am, we got up from our seats and left the lounge for the boarding gate.


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KHH is a small regional airport and it took us only a few minutes to get to Gate 32. Boarding began the moment we arrived. It was 8.35am, exactly.


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We were able to board early before the crowd filled up the entire B767. Down the jet bridge we go, on to a journey across the Pacific.


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We first passed by the really stylish regional J seats. These seats don’t look extremely comfortable, but I love the seat cushion’s design.


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In contrast, the greyish Economy class seats look a little boring on first glance. This was my second time on board a JL B767, but my first on one with a regional configuration. (Read more about my first ever JL flight on one of the airline’s long-haul B767 fleet!)


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It should be quite obvious that JL has a policy of shutting all windows when the aircraft is on the ground. In fact, on all 5 JL flights I took in this series, we were not asked explicitly to raise our window shades for take off and landing. I observed this on my AA flights as well. This is something new to me, as passengers were always asked to raise windows shades during the take off and landing phases on all my other flights with other airlines.


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I snapped these photos seconds after I arrived at my seat. In the next few minutes, every single seat will be taken up and the flight was eventually fully loaded – not surprising though, as this is the norm on many Taiwan-Japan flights.


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Before we embark on our 3.5h flight to Tokyo, let’s explore the seat features first! The IFE screen was of a much smaller size as compared to what we saw on the B767 with long-haul configurations.
It was still easy and intuitive to use, but the screen’s resolution was not the best you would find out there.


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I studied a semester of Japanese in university, but I’ve since returned most of my knowledge of the language back to the professor. I selected English on the IFE; the other available languages were Mandarin and Korean.


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The remote control was nicely contained in the armrest and there was no way I could “accidentally” press any of its buttons with my arm/elbow.


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This is how it looks like once you pull it out. Pretty standard and nothing special.


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The headrest was comfortable, but the legroom was not. The seat pitch was probably at 31” but it felt slightly tighter than that. I wouldn't be able to tolerate it beyond 4h, so the flight’s duration of 3.5h was still very much bearable.


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There was a footrest, which I used for a while at the beginning of the flight, but I didn’t quite enjoy its existence thereafter.


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And now, let’s look into the seat pocket.
Argh! JL are you serious? I didn’t believe I was seeing this but I actually did. I should have flagged this out to one of the FAs but I forgot to do that.


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To be fair, the Taiwanese ground crews were the ones who did the aircraft cleaning. So… Let’s forget about this for now.
I took photos of the seat pocket contents at a later part of the flight. But just to make reading my reports more consistent and smooth, we will flip through the contents first, before moving back to the flight itself.


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Here’s a glimpse at the network map for JL; showing all the direct flights from TPE/KHH to various Japanese ports.


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There was a drinks menu in the seat pocket as well.


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And of course, the safety information card – which looked as boring as JL’s safety video…


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The waste bag wasn’t very interesting as well. But at least there’s the JL logo.


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Standard Economy class headsets were distributed soon after boarding was done, and I spotted the old JAL logo on the headset.


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Of all the amenities provided and facilities found on board this B767, I would think that the blanket’s design looked the nicest. It was made of quite a comfortable material as well!


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Back to the flight, we were ready for departure in 20 minutes. And I noticed that JL has the protocol of flight attendants making the announcement “This flight is now ready for departure” whenever boarding is completed and doors are closed.


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(UTC+08:00, Taiwan time)
0855h Ready for Departure
0858h Push Back
0905h Taxi to Runway
0912h Take Off from Runway 09
0917h Seatbelt Signs Off
I switched my IFE screen to the front camera and while we were pushing back, the welcome announcements were made in three languages.
Seriously, I really enjoy listening to JL’s cabin announcements. Anyway, it was a Taiwanese FA who was making the Mandarin announcements.



A glimpse of the 100% full flight; most passengers were Taiwanese.


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Two local Taiwanese carriers taxied past us while we were starting up our engines.
This GE A320 was operating the twice-weekly flight to Fuzhou in Mainland China.
TransAsia Airways / A320 / B-22317 / GE3664 KHH-FOC


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As the engines began to roar to life, a Mandarin Airlines E190 taxied by. I’ve always wanted to fly on Embraer aircrafts and will finally have the chance to do so when I return from USA.


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This E190 was on a very interesting rotation. It would be flying to Hong Kong as a Mandarin Airlines service. Following, it would take on the role as a China Airlines flight from Hong Kong to Tainan and back to Hong Kong, before returning to Kaohsiung as a Mandarin Airlines flight again later on in the day.
Mandarin Airlines / E190 / B-16821 /
AE981 CI7868 CI7867 AE986 KHH-HKG-TNN-HKG-KHH


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The safety video with an ancient feel was then broadcasted throughout the cabin.


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Seriously, after watching safety videos on Air NZ, Qantas and even EVA Air, I just think JL can come up with something much better! (: Do it man Japan Airlines.
Oh well, but please, ALWAYS watch the video and your crew during the safety demonstrations. As I’m writing this report, Emirates just had an unfortunate (but fortunate) accident in Dubai. Unfortunate – because the B773 might not be airworthy anymore; fortunate – because everyone’s safe and sound.
With all that blabbering done, “I wish you a pleasant flight (report)” :P


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Back to the front camera. It was so cool to have both the camera and the window view – I couldn’t make up my mind as to where to look during take off.


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We got ahead of this ATR on some domestic mission and got onto our runway first.


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Off we go!



We had very good aerial views of Kaohsiung soon after take off, and I kept myself really busy by holding my camera on one hand for the video, and taking photographs using my iPhone on the other hand.
Enjoy the photos!



The seatbelt sign went off at 9.17am, and by then, most people were already asleep.


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I stood up to walk around the aircraft and take some cabin shots before my fellow passengers start waking up and loitering around the aisles.


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Then, it was time to visit the lavatory, which was very clean. I found it quite amusing that there was a total of four “no smoking” signs in the washroom. Three on the door and one on the waste disposal bin.


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On top of that, there were notices in three languages warning about the danger and consequences of smoking on the aircraft.


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The hand soap was JL branded.


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And the waste bin was labelled with 6 languages – I wonder why.


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Passengers are warned once again about the consequences of lighting a cigarette on board. Just don’t ever do it.


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I got back to my seat as we were travelling along the western coastline of Taiwan.


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Just as I was settling down into my seat, the captain came on the PA system and made his welcome announcement in 4 languages! He did it in Japanese, Mandarin, Taiwanese and English. And what’s interesting was, he told all of us to look out of our windows as we were flying past Mount Yu (玉山 Yushan), what a thoughtful Captain!
Anyway, take a look at the video and enjoy the scenic views!



And here are some photos to complement those of you who are giving the video a miss. (Who knows? Maybe you are reading this at work? xD)


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After enjoying the scenery outside, the aircraft continued to climb above the clouds.


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I lowered the window shades and began to work on the rest of the arrival immigration forms.


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Since my phone was on flight mode by then, there were no Whatsapp messages to distract me, so it didn’t take me too long to get those forms done.
This was a brochure we took back at the check-in counters earlier that morning. It contained information about a countrywide free Wi-Fi network in Japan. I tried it in Narita later on in the day, and it worked at some locations.



The next time you are heading to Japan, try to look out for these brochures and you may then be able to get free Wi-Fi at various locations.


Display all

Product ratings

Airline

Japan Airlines 8.8

  • Cabin7.5 / 10
  • Cabin crew9.5 / 10
  • Entertainment/wifi8.5 / 10
  • Meal/catering9.5 / 10
Lounge

EVA Air Lounge9.0

  • Comfort9.0 / 10
  • Meal/catering10.0 / 10
  • Entertainment/wifi8.0 / 10
  • Services9.0 / 10
Departure airport

Kaohsiung - KHH8.9

  • Efficiency9.0 / 10
  • Access8.5 / 10
  • Services8.5 / 10
  • Cleanliness9.5 / 10
Arrival Airport

Tokyo - NRT9.4

  • Efficiency9.0 / 10
  • Access9.5 / 10
  • Services9.0 / 10
  • Cleanliness10.0 / 10

Conclusion

Japan Airlines: Unsurprisingly, the airline performed really well on this flight and I am giving them a high score, except for the cabin comfort – the old seats, tight seat pitch and rubbish found in the waste bag; those were some reasons for a reduction in the score for this area. Otherwise, JL has a really nice soft product and pretty comfortable regional hard product.

EVA Air Lounge: I guessed I have said enough in the report itself. As an airline lounge in a regional airport like KHH, I think this lounge has outperformed the other two KHH airline lounges I’ve visited prior to this (KA and GE Lounges). If you are a Star Alliance Gold member, or if you are flying on BR’s Business Class from KHH, don’t miss this lounge. Do let me know what you think too!

KHH: Very pleasant departure experience from KHH. I like it that the airport isn’t too far from the city and my mom’s place. Especially since we had to reach the airport relatively early.

NRT: Narita Airport is pretty functional but definitely it’s showing its age, a little. Given that Terminal 2 opened in 1992 (as old as me!), I would think that the terminal building is very well maintained to date, even though it may get a little boring if you stay in the terminal’s airside area too long without lounge access.

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Comments (6)

  • Thanks Kevin !

    I'm not suprised about the quality of the BR lounge at KHH : I've visited the TPE and BKK ones and I'd say they are truly high level lounges.

    The tray built-in heater is something I've never seen before ! Thumbs up to JL for having such innovation for Y catering.

    So, do you like Japan ? :P

    See you !

    • Hey there!

      "I'm not suprised about the quality of the BR lounge at KHH : I've visited the TPE and BKK ones and I'd say they are truly high level lounges."

      Haven't been to any other BR lounges before. But this one really impressed me quite a bit!

      "The tray built-in heater is something I've never seen before ! Thumbs up to JL for having such innovation for Y catering."

      It's weird however they only have it on the Taiwan sectors.

      "So, do you like Japan ? :P"

      I can't wait to go back for a real, good long holiday...!

      Cya and I will be back soon with more reports!

  • Thanks for the brilliant and comprehensive report! I am flying JAL from KIX - LAX in a couple of weeks' time (for the first time) and am not sure what to expect; I have heard mixed reviews about their hard product, and also their in flight catering. Looking forward to reading your trans-Pacific report next!

    • Hey there Tim! Thanks for your compliments!

      My reply came pretty late so I guess I can now ask you - How was your flight on JL?

      JL definitely has got pretty solid soft product, but their hard product is a hit or miss I would say?

      My transpac reports will be up soon - sorry for the extended delay!

  • Thanks for sharing this well written and detailed report with nice pics as usual! This JAL 763's cabin seems much older than on my SIN-NRT, though it looks very well maintained and clean (except for the rubbish . I guess they use these cabins on the shorter routed like this one. Overall, a good flight with JAL.

    • Hey there Kevin! Thank you for your compliments. Yes, these are older cabins I think, probably those that JL uses on its regional routes.

      I flew both on the new and old 763 cabins in this series, and actually I do prefer to old ones a bit more. The seat cushioning was better and more comfortable, despite the reduced legroom.

      Thanks! (:

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