Review of Singapore Airlines flight from Brisbane to Singapore in Economy

SQ - Singapore Airlines

Flight taken on 11 January 2016

SQ236

Brisbane Singapore

BNE

SIN

14:40 08h 00m 20:40

Model Airbus A330-300

Class Economy

Seat 48A

Hello,
This FR is part of a trip between Brisbane and Paris with Singapore Airlines in Eco class with a stop at Changi Airport.
Arriving at Brisbane airport, international terminal, overlooking the city in the distance

International terminal entrance, separate from the domestic terminal

Hall main terminal

Registration area for Singapore Airlines

Business desk, accessible only to passengers Star Alliance member status in Gold

After checkin area, accessible to all

Access to the customs control and immigration

Views of the passengers waiting area after security and immigration controls

A must for the Duty Free as on the way to enter the terminal before boarding

The main hall for boarding

KrisFlyer Singapore Airlines Lounge access for Business passengers and Gold status

Overview of the poor quality lounge

Buffet and catering

Small snacks before boarding

Last glimpse of Brisbane from the lounge

Output from the lounge and towards the boarding gate 78

View of the aircraft from the waiting area

Entry in the eco cabin configuration 2-4-2

This aircraft has only 2 class: Business and Eco

View of the seats 48 A and B, seats P (for Plus or Preferred) that must be reserved and paid extra (about 35 euros) because they receive substantial legroom as located on emergency exit

Last look at the terminal, ready to go for takeoff

Meals lunch served on board two hours after takeoff and after the distribution of a warm towel, menus and an aperitif

Service of a snack, two hours before arriving in Singapore

Last glance on the screen

Arrive at Singapore Changi Airport, Terminal 2

Going to terminal 3 and reach my next flight to Paris

Pause at Gold Lounge Singapore Airlines before the next flight

Display all

Product ratings

Airline

Singapore Airlines 5.9

Cabin3.5 / 10
Cabin crew5.5 / 10
Entertainment/wifi7.5 / 10
Meal/catering7.0 / 10

Lounge

Singapore Airlines Silverkris Lounge3.9

Comfort4.5 / 10
Meal/catering4.5 / 10
Entertainment/wifi2.0 / 10
Services4.5 / 10

Departure airport

Brisbane - BNE9.2

Efficiency10.0 / 10
Access10.0 / 10
Services8.0 / 10
Cleanliness9.0 / 10

Arrival Airport

Singapore - SIN9.4

Efficiency9.0 / 10
Access9.5 / 10
Services9.5 / 10
Cleanliness9.5 / 10

Conclusion

Positive points :
- The Brisbane Airport International Terminal : with green spaces, large windows, it represents very well the Sunshine State spirit of Queensland. It turns out bright, spacious, welcoming and easy going.
- The entertainment system SIA : with over 1500 program, it offers a comprehensive offer of films, TV series, etc.

Points for improvement:
- The aircraft: an A330-300 which has many flight hours and the age of which is measured in terms of the lack of freshness of the cabin. In Eco, are the old models of seats, older and well worn. SIA should quickly change its offer through a DreamLiner or B777 to upgrade this air route.
- The KrisFlyer lounge in Brisbane: it is for the attention of passengers traveling in Business and those in a Star Alliance Gold status. But the first impression seeing this lounge is that it is old (worthy Deco 80s), small in Terminal, dimly lit by daylight, etc. Finally, there is more comfort, space and quietness in the public rooms of the terminal.
- Services: up to SIA by his professionalism and kindness, but sometimes too robotic; lacking human warmth and spontaneity.

My overall opinion:
It is high time for Singapore Airlines BNE-SIN to improve this route as compared to the quality of its services on other long-haul flights par SQ, I feel that it is treated as a secondary regional road which is subject to no particular attention unlike that of Sydney.
But with the strong competition from Emirates that offers the A380 to Dubai or with Cathay to HK with a high quality of service offered, SIA should further treat this line Brisbane - Changi with quickly renewing its A330-300 ultra viellissant aircrafts by B777, A350 (or even 787, even if they are not-yet - part of the purchase program SIA) and integrating its offer Premium Economy.